Privacy Policy – Zaishree

Introduction

This Privacy Policy describes how Shop Sangam (parent company of Zaishree, collectively referred to as “Zaishree, we, our, or us“) collects, uses, shares, protects, or otherwise processes your personal data through our website www.zaishree.com (the “Platform“).

Please note that while some sections of the Platform may be accessible without registration, we do not offer products/services outside India and your data will be primarily stored and processed in India.

By visiting our Platform, providing your information, or availing any product/service, you expressly agree to be bound by:

• This Privacy Policy

• Our Terms of Use

• The applicable product/service terms

• And to be governed by the laws of India including those related to data protection and privacy

If you do not agree, please do not use or access our Platform.

Information We Collect

We collect your personal data when you:

• Register or sign up

• Make purchases

• Interact with us via the Platform or our services

This includes but is not limited to:

• Name, date of birth, address

• Phone number, email ID

• Proof of identity/address documents

• Payment details (bank account, debit/credit card info)

• Biometric or facial information (only where applicable and with consent)

You always have the option not to provide information by choosing not to use a specific service or feature.

We also track user behavior and preferences for internal analytics. Transaction-related data from third-party platforms may also be collected, and their use of your data will be subject to their own privacy policies.

⚠️ Fraud Alert: We will never ask for sensitive data like PINs or passwords. If you receive such requests, report them immediately to law enforcement.

Usage of Your Information

We use your information to:

• Provide and improve services

• Fulfill orders

• Customize your experience

• Send updates and offers

• Detect and prevent fraud

• Enforce our policies

• Conduct research and surveys

We may also use your data for marketing, but you will always have the option to opt out.

Sharing of Personal Data

We may share your data with:

• Our group companies, affiliates, and partners

• Sellers, logistics providers, payment partners

• Third-party services or reward programs you opt into

We may disclose data:

• To government agencies or law enforcement when required

• To protect rights, property, or safety of users or the public

• In good faith if needed to respond to legal notices

Security Precautions

We follow reasonable security practices to protect your data:

• Your data is stored securely

• A secure server is used for transactions

• However, data transmission over the internet is not 100% secure, and users are advised to protect their login details

Data Deletion & Retention

• You can delete your account through your profile or by contacting us.

• We may retain your data if there are pending services, grievances, or legal reasons.

• After deletion, we may keep anonymized data for analytics.

Your Rights

You may:

• Access, update, or correct your personal data directly via your account.

Consent

By visiting or using our Platform, you:

• Consent to collection and processing of your data under this Privacy Policy

• Authorize us and our partners to contact you via SMS, call, email, etc., unless you opt out

To withdraw consent, write to our Grievance Officer (contact below) with the subject line:

“Withdrawal of consent for processing personal data”

Note: Withdrawal will not be retrospective and may limit our ability to provide services.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Major changes will be communicated as per legal requirements.

Grievance Officer

Name: Preeti
Designation: Privacy & Compliance Officer
Company: Shop Sangam (Zaishree)
Address: Shakarpur, East Delhi, Delhi , 110092
Email:support@zaishree.com]
Phone: 9634743329
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)